Senior Customer Operations: Order Management & Resolution

Cardinal Health Canada Inc.; Philippines; Hybrid; PHP 320,000 - 520,000; Full time

Job summary

Cardinal Health, Inc. in the Philippines is seeking a Senior Representative, Customer Service Operations, to be the first point of contact for order management, returns, and inquiries.

You will resolve issues with cross-functional teams, ensure compliance with Pharma policies, and deliver exceptional service to high-volume accounts. You will research and follow up on escalated cases, participate in process improvements, and support sales-related activities as needed.

Qualifications

• 2 or more years of experience in working as a front-facing customer representative, in a fast-paced environment.
• College graduate, preferred.
• Ability to navigate between screens and systems to research and resolve customer concerns.
• Intermediate communication skills, both verbal and written.
• Good interpersonal and critical thinking skills.
• Detail-oriented with strong organizational sense and urgency.

Responsibilities

• Process customer orders, returns, and order-related inquiries.
• Resolve customer issues ranging from routine requests to complex issues requiring detailed research and follow-up.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with DC, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.
• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.

Skills

Customer service experience

Communication skills

Attention to detail

Education

College graduate

Tools

Salesforce SFDC

Job description

Cardinal Health, Inc. in the Philippines is seeking a Senior Representative, Customer Service Operations, to be the first point of contact for order management, returns, and inquiries.

You will resolve issues with cross-functional teams, ensure compliance with Pharma policies, and deliver exceptional service to high-volume accounts. You will research and follow up on escalated cases, participate in process improvements, and support sales-related activities as needed.