Quality Assurance & CX Analyst

Accenture PLC; Quezon City; On-site; PHP 450,000 - 600,000; Full time

Job summary

Accenture PLC in Quezon City, Philippines, seeks a Quality Auditing Analyst to uphold service quality in customer interactions. You will embody a customer-first mindset and strong communication to address inquiries and issues on-site.

Responsibilities include solving problems efficiently while maintaining data privacy and confidentiality, with a rotation-based project schedule and office location at Quezon Cyberpark Tower 3.

Qualifications

• QA profile
• At least 2 years of relevant experience
• Domain: Customer Service/ Chat Email customer service

Responsibilities

• Maintain a customer-first approach in all interactions.
• Understand and communicate clearly in written and verbal form.
• Quickly identify problems and provide effective solutions.
• Respect user privacy and protect confidential information.

Skills

Customer service

Communication skills

Problem solving

Data privacy

QA profile

Job description

Accenture PLC in Quezon City, Philippines, seeks a Quality Auditing Analyst to uphold service quality in customer interactions. You will embody a customer-first mindset and strong communication to address inquiries and issues on-site.

Responsibilities include solving problems efficiently while maintaining data privacy and confidentiality, with a rotation-based project schedule and office location at Quezon Cyberpark Tower 3.