DE033836-Customer Service Sr Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Sr Analyst for an on-site role at Quezon Cyberpark Tower 3, Quezon City. The position requires a strong customer-first mindset and excellent communication skills to resolve issues effectively.

Responsibilities include handling customer inquiries via chat and email, ensuring timely resolutions, strict data privacy, and adherence to rotation schedules. Supervisory experience and a proven service-delivery track are preferred.

Qualifications

• 3+ years in Service Delivery
• Domain: Customer Service/ Chat Email
• At least 1 year supervisory experience

Responsibilities

• Maintain a customer-first approach in all interactions to ensure a positive experience.
• Demonstrate excellent written and verbal communication; listen to understand issues before offering solutions.
• Protect confidentiality and data privacy in all customer interactions.
• Adhere to rotation shift schedule and team location at Quezon Cyberpark Tower 3.

Skills

Customer Service

Communication

Problem Solving

Data Privacy

Team Lead profile

Supervisory Experience

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Sr Analyst WORK SETUP: Return to Office

RESPONSIBILITIES

• All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide a positive customer experience. Communication Skills
• Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution. Problem Solving Skills
• The ability to quickly identify problems and provide effective solution is vital. This requires a combination of analytical thinking and creativity. Confidential and Data Privacy
• Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• Team Lead profile
• At least 3 years’ relevant experience in Service Delivery
• Domain: Customer Service/ Chat Email customer service
• At least 1-year supervisory experience