CUSTOMER RELATIONSIP MANAGEMENT (CRM) OFFICER

Private Advertiser; General Trias; On-site; PHP 240,000 - 360,000; Full time

Job summary

Private Advertiser in General Trias, Cavite, is seeking a Customer Relationship Management (CRM) Officer. You will manage CRM data, build and sustain client relationships, and coordinate customer service across departments to ensure high-quality support.

The ideal candidate has a Bachelor's degree and 1–2 years in customer service or CRM, with strong communication, attention to detail, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
• 1–2 years of experience in Customer Service, CRM, Sales Support, or similar roles preferred.
• Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Manage and maintain the company's CRM database.
• Track customer interactions and maintain accurate records.
• Prepare customer activity reports, performance reports, and CRM analytics.
• Build and nurture long-term relationships with existing and prospective clients.
• Coordinate with Sales, Marketing, Operations to address customer needs.
• Ensure compliance with company policies and service standards.

Skills

Excellent verbal and written comm.

Detail-oriented with strong organiz.

Independent and collaborative work

Microsoft Office proficiency

Education

Bachelor's degree in Business Administration, Marketing, Management, Communications, or related field

Tools

Microsoft Office

Job description

Job Opening: Customer Relationship Management (CRM) Officer

Position: Customer Relationship Management (CRM) Officer

Department: Compliance and Legal

Employment Type: Full-Time

Location: General Trias, Cavite

Job Overview:

As a Customer Relationship Management (CRM) Officer, you will be handling CRM & Data Management, Client Relationship Building, Customer Service & Coordination, Complying with Company Policies, and Performing other duties, serving as the key link in maintaining strong and long-term professional relationships between our company and our clients, meeting and exceeding customer expectations through consistent, continuous improvement, and quality service.

Key Responsibility

CRM & Data Management

• Manage and maintain the company's Customer Relationship Management (CRM) database.

• Track customer interactions and maintain accurate customer records.

• Prepare customer activity reports, performance reports, and CRM analytics.

Client Relationship Building

• Build, maintain, and nurture strong and long-term relationships with existing and prospective clients.

• Follow up with customers regarding sales, after-sales support, and service quality.

• Assist in developing customer retention and loyalty programs.

Customer Service & Coordination

• Monitor customer satisfaction and gather feedback to identify areas for improvement.

• Respond to customer inquiries, concerns, and service requests in a professional and timely manner.

• Conduct regular check-ins with the customers to address their concerns efficiently.

• Coordinate with Sales, Marketing, Operations, and other departments to ensure customer needs are addressed.

• Ensure compliance with company policies and customer service standards.

• Perform other duties that may be assigned by management.
  

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.

• At least 1–2 years of experience in Customer Service, Customer Relationship Management, Sales Support, or a similar role is preferred.

• Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.

• Excellent verbal and written communication skills.

• Detail-oriented with strong organizational and time management skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Customer-focused with strong problem-solving and customer service skills.

• Ability to work independently and collaboratively in a fast-paced environment.
  

Preferred Skills

• Customer relationship management

• Communication and negotiation

• Data management and reporting

• Customer complaint resolution

• Sales support

• Strong attention to detail

• Effective Multitasking

• Teamwork