Senior Customer Operations & Order Resolution Specialist

Cardinal Health; Taguig; On-site; PHP 300,000 - 600,000; Full time

Job summary

Cardinal Health is seeking a Senior Representative in Customer Service Operations to handle order management, returns, and inquiries. The role involves researching issues, resolving disputes, and collaborating with Account Management, Sales, and Retail National Accounts to ensure exceptional service.

You will manage escalated cases, support sales-related activities, and contribute to continuous service improvement by advocating for customers and coordinating with cross-functional teams.

Qualifications

• 2+ years in front-facing customer service in a fast-paced environment.
• Clear verbal and written communication skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Process customer orders, returns, and order-related inquiries.
• Research and coordinate with internal teams to resolve issues.
• Escalate and manage aged cases to ensure timely resolution.
• Collaborate with cross-functional teams including Sales/Accounts and Logistics.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Education

College degree

Tools

Salesforce (SFDC)

Job description

Cardinal Health is seeking a Senior Representative in Customer Service Operations to handle order management, returns, and inquiries. The role involves researching issues, resolving disputes, and collaborating with Account Management, Sales, and Retail National Accounts to ensure exceptional service.

You will manage escalated cases, support sales-related activities, and contribute to continuous service improvement by advocating for customers and coordinating with cross-functional teams.