Rep II, Customer Service Ops

Cardinal Health, Inc.; Taguig; On-site; PHP 223,000 - 446,000; Full time

Job summary

Cardinal Health, Inc. is seeking candidates for Customer Service Operations to support contract administration, order processing and issue resolution.

The team handles outsourced services related to medical billing, reimbursement and other advisory services, acting as a problem-solving liaison within defined guidelines. Ideal applicants have 1–3 years of relevant experience, with a preference for those who have completed some college or hold a degree.

Qualifications

• 1–3 years of experience preferred.
• Senior High School graduate with relevant experience.
• Completed at least 2 years of college.
• Bachelor's degree holders.

Responsibilities

• Establish, maintain and enhance customer business through contract administration, customer orders, and problem resolution.
• Provide outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Education

Bachelor's degree holders

Completed at least 2 years of college

Senior High School graduate (with relevant experience)

Job description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Qualifications

• 1-3 years of experience, preferred
• Senior High School graduate (with relevant experience)
• Completed at least 2 years of college
• Bachelor's degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.