Customer Service Representative (In-house. Healthcare)

Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 201,000 - 357,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Customer Service Operations professional to contribute to contract administration, order processing, and issue resolution.

The role focuses on maintaining customer relationships by liaising on medical billing and reimbursement matters, solving problems, and applying company policies to standard tasks. Successful candidates will handle routine inquiries and escalate complex issues with supervisor guidance.

Qualifications

• Minimum 1–3 years of relevant experience.
• Senior High School graduate with relevant experience.
• Completed at least 2 years of college; bachelor's degree welcomed.

Responsibilities

• Executes routine tasks following policies and procedures.
• Resolves standard customer issues with guidance.
• Refers to supervisor or peers on complex problems.
• Collaborates with team to ensure contract and order accuracy.

Skills

Problem resolution

Policy adherence

Basic task execution

Education

Senior High School graduate

Completed 2 years of college

Bachelor's degree

Job description

Job Description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Qualifications

• 1-3 years of experience, preferred
• Senior High School graduate (with relevant experience)
• Completed at least 2 years of college
• Bachelor's degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems