Rep II, Customer Service Ops

Cardinal Health; Taguig; Híbrido; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

Cardinal Health in the Philippines is seeking a Customer Service Operations professional to support contract administration, customer orders, and issue resolution. The role involves handling outsourced services related to medical billing and reimbursement, acting as a liaison in problem-solving and data-driven insights to improve customer experiences.

The position emphasizes following established policies, routine task execution, and collaboration with supervisors for complex problems,

Qualificações

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.

Responsabilidades

• Follows standard processes to handle customer inquiries and issues.
• Collaborates with teammates and supervisors on more complex or unusual problems.
• Maintains accurate records and communicates outcomes to customers.
• Supports privacy and data protection requirements in handling customer information.

Conhecimentos

Customer service

Problem solving

Communication

Formação académica

Senior High School graduate

Completed at least 2 years of college

Bachelor’s degree

Descrição da oferta de emprego

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• 1-3 years of experience, preferred
• Senior High School graduate (with relevant experience)
• Completed at least 2 years of college
• Bachelor’s degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day.

With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

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