Hybrid Sales Operations Analyst - Customer Success & Analytics

Cardinal Health Canada Inc.; Philippines; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Cardinal Health is hiring a Sales Operations Analyst to support the Account Operations team in the Philippines. You will work with Account Managers, Customer Service and Inventory to resolve customer issues and maintain contractual service levels.

You will facilitate communication about service levels, product availability and onboarding, while auditing accounts and processing tech requests. The role emphasizes process improvement and reporting for customer satisfaction.

Qualifications

• 1 year or more years of relevant customer interaction experience required (internal).
• Intermediate knowledge of MS Office and productivity tools.
• Ability to navigate and toggle between screens and systems to complete tasks.
• Experience with Cardinal Health systems or willingness to learn systems (Distrack, CSW, BO, SCORE, Order Express, SAP, SFDC).

Responsibilities

• Work with internal Cardinal Health teams to resolve customer issues (Account Managers, Customer Service, inventory, operations, onboarding, contracts & pricing, Order Express, IT).
• Facilitate customer communication regarding service level, product availability, service issues and threshold monitoring.
• Execute account setup and maintenance processes with accuracy through auditing and tech requests.
• Identify opportunities to improve efficiency and participate in process improvement projects.
• Generate and provide account lists, affiliation numbers and ownership details.
• Respond to inquiries from account management and cross-functional teams about maintenance requests.
• Coordinate with teams to generate automated reports for customers.
• Handle escalations and participate in meetings with US teammates and account holders.

Skills

Customer interaction

Communication

Detail oriented

Tools

Distrack

CSW

Business Objects

SCORE

Order Express

SAP

SFDC

Job description

Cardinal Health is hiring a Sales Operations Analyst to support the Account Operations team in the Philippines. You will work with Account Managers, Customer Service and Inventory to resolve customer issues and maintain contractual service levels.

You will facilitate communication about service levels, product availability and onboarding, while auditing accounts and processing tech requests. The role emphasizes process improvement and reporting for customer satisfaction.