Senior Customer Insights Analyst

create synergies inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

CREATE SYNERGIES INC. in Taguig is seeking a seasoned Customer Insights analyst to turn raw data into actionable business intelligence. You will analyze customer behavior, engagement, and retention to guide CRM and marketing strategies.

On-site, Monday to Friday, you will collaborate with stakeholders to improve customer-centric initiatives, ensure data accuracy, and deliver reporting that informs campaigns and growth opportunities.

Qualifications

• 5+ years of experience in customer insights, CRM, or analytics.
• Experience working with digital or online businesses.
• Coding proficiency in SQL, Python, R, or related languages.
• Strong analytical thinking and systematic problem-solving skills.

Responsibilities

• Generate actionable customer insights through advanced data analysis.
• Analyze customer behavior, engagement, and retention trends.
• Support CRM and marketing strategies through segmentation and targeting.
• Monitor campaign performance and recommend optimization opportunities.
• Collaborate with stakeholders to improve customer-centric initiatives.
• Ensure accuracy and integrity of customer data and reporting.

Skills

SQL

Python

R

Data analysis

Job description

Location: Taguig

Work Set-up: On-site

Work Schedule: Monday to Friday

Responsibilities

• Generate actionable customer insights through advanced data analysis.
• Analyze customer behavior, engagement, and retention trends.
• Support CRM and marketing strategies through segmentation and targeting.
• Monitor campaign performance and recommend optimization opportunities.
• Collaborate with stakeholders to improve customer-centric initiatives.
• Ensure accuracy and integrity of customer data and reporting.

Qualifications

• Minimum 5 years of experience in customer insights, CRM, or analytics.
• Experience working with digital or online businesses.
• Coding proficiency in SQL, Python, R, or related languages.
• Strong analytical thinking and systematic problem-solving skills.