CRM Analyst

Our Clients; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Our Clients is looking for a skilled CRM Analyst to manage and optimize their CRM platform based in Taguig. The role involves analyzing customer data, developing segments for marketing campaigns, and ensuring data accuracy within CRM systems.

The ideal candidate has a minimum of 5 years' experience in analytical roles, understands digital products, and is proficient in coding languages like SQL and Python. This position requires on-site work from Monday to Friday.

Qualifications

• Minimum 5 years of experience in an analytical role.
• Experience with online or digital products.
• Knowledge of coding languages such as SQL, Python, R, or similar.

Responsibilities

• Manage and optimize the company's CRM platform to improve customer engagement and retention.
• Analyze customer data to identify trends, behaviors, and growth opportunities.
• Develop customer segments to support targeted marketing campaigns.
• Monitor and evaluate CRM campaign performance and provide actionable insights.
• Collaborate with Marketing, Sales, Risk, and IT teams to improve customer experience.
• Maintain data accuracy and integrity within CRM systems.
• Support automation initiatives to improve operational efficiency.
• Ensure compliance with data privacy regulations and CRM best practices.

Skills

CRM tools

Customer data analysis

SQL

Python

R

Analytical skills

Job description

CRM Analyst

Location: Taguig
Work Set-up: On-site
Work Schedule: Monday to Friday

Job Responsibilities

• Manage and optimize the company's CRM platform to improve customer engagement and retention.
• Analyze customer data to identify trends, behaviors, and growth opportunities.
• Develop customer segments to support targeted marketing campaigns.
• Monitor and evaluate CRM campaign performance and provide actionable insights.
• Collaborate with Marketing, Sales, Risk, and IT teams to improve customer experience.
• Maintain data accuracy and integrity within CRM systems.
• Support automation initiatives to improve operational efficiency.
• Ensure compliance with data privacy regulations and CRM best practices.

Qualifications

• Minimum 5 years of experience in an analytical role.
• Experience working with online or digital products.
• Knowledge of coding languages such as SQL, Python, R, or similar.
• Strong analytical and problem-solving skills.
• Experience with CRM tools and customer data analysis.