Customer Lifecycle Analyst

Create Synergies Inc.; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Create Synergies Inc. in Taguig is seeking a data-driven CRM and lifecycle marketing specialist to analyze customer journeys, optimize retention, and drive engagement across online products.

You will design segmentation and campaigns that increase customer value and loyalty, partnering with stakeholders to improve cross-channel experiences. The role requires hands-on experience with SQL, Python or R, strong analytical skills, and a track record in customer journey mapping and lifecycle

Qualifications

• Minimum 5 years of experience in CRM, customer analytics, or lifecycle marketing.
• Experience working with online products or services.
• Knowledge of SQL, Python, R, or other programming languages.
• Strong analytical and systematic problem-solving abilities.
• Experience with customer journey mapping and retention initiatives.

Responsibilities

• Analyze customer journeys and lifecycle stages to improve retention and engagement.
• Develop strategies to increase customer value and loyalty.
• Create and manage customer segmentation models.
• Measure lifecycle campaign performance and identify optimization opportunities.
• Collaborate with stakeholders to improve customer experience across channels.
• Ensure accurate customer data management within CRM systems.

Skills

CRM

Customer analytics

Lifecycle marketing

SQL

Python

R

Job description

Location: Taguig

Work Set-up: On-site

Work Schedule: Monday to Friday

Job Responsibilities

• Analyze customer journeys and lifecycle stages to improve retention and engagement.
• Develop strategies to increase customer value and loyalty.
• Create and manage customer segmentation models.
• Measure lifecycle campaign performance and identify optimization opportunities.
• Collaborate with stakeholders to improve customer experience across channels.
• Ensure accurate customer data management within CRM systems.

Qualifications

• Minimum 5 years of experience in CRM, customer analytics, or lifecycle marketing.
• Experience working with online products or services.
• Knowledge of SQL, Python, R, or other programming languages.
• Strong analytical and systematic problem-solving abilities.
• Experience with customer journey mapping and retention initiatives.