CRM Senior Data Analyst

create synergies inc.; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

create synergies inc. is seeking a CRM Senior Data Analyst to drive customer engagement and business performance through data-driven insights. You will analyze customer data, optimize CRM strategies, and collaborate with Marketing, Sales, and IT to support growth.

The role requires 5+ years in CRM/data analytics, a Bachelor's in a related field, and proficiency with SQL, Python or R. You will create customer segments, monitor campaigns, ensure data quality, and uphold privacy policies.

Qualifications

• Bachelor's degree in a related field.
• At least 5 years of experience in CRM, data analytics, or a similar analytical role.
• Experience with online or digital products.
• Knowledge of SQL, Python, or R.

Responsibilities

• Analyze customer data to identify trends, behaviors, and opportunities.
• Develop CRM strategies to improve acquisition, engagement, retention and cross-selling.
• Create customer segments for targeted marketing campaigns.
• Monitor CRM campaign performance and recommend improvements.
• Maintain data quality and accuracy within CRM systems.
• Collaborate with cross-functional teams to improve customer experience.
• Identify opportunities for automation and process improvement.
• Ensure compliance with data privacy and company policies.

Skills

Analytical thinking

Problem solving

Collaboration

Education

Bachelor's degree in Business, IT, CS, Statistics or related field

Tools

SQL

Python

R

Job description

Location:

Taguig

Work Set-up:

On-site

Work Schedule:

Monday to Friday

About The Role

We are looking for a CRM Senior Data Analyst to help improve customer engagement and business performance through data-driven insights. You will analyze customer data, optimize CRM strategies, and work closely with Marketing, Sales, and IT teams to support business growth.

Key Responsibilities

• Analyze customer data to identify trends, behaviors, and business opportunities.
• Develop CRM strategies to improve customer acquisition, engagement, retention, and cross‑selling.
• Create customer segments for targeted marketing campaigns.
• Monitor CRM campaign performance and recommend improvements.
• Maintain data quality and accuracy within CRM systems.
• Collaborate with cross-functional teams to improve customer experience.
• Identify opportunities for automation and process improvement.
• Ensure compliance with data privacy and company policies.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Statistics, or a related field.
• At least 5 years of experience in CRM, data analytics, or a similar analytical role.
• Experience working with online or digital products.
• Knowledge of SQL, Python, R, or other programming languages.
• Strong analytical and problem‑solving skills.
• Experience with CRM platforms is an advantage.