Business Intelligence Analyst (Customer Analytics)

Create Synergies Inc.; Taguig; On-site; PHP 450,000 - 750,000; Full time

Job summary

Create Synergies Inc. in Taguig is seeking a Senior BI Analyst to analyze customer and business data to support strategic decision-making, and to build dashboards and performance metrics for CRM initiatives.

You will identify trends, support campaign analysis, segmentation, and retention strategies, collaborate with multiple departments, and ensure data quality while enhancing the CRM system. This role requires 5+ years of BI/CRM experience and strong SQL/Python/R skills.

Qualifications

• 5+ years of BI, analytics, or CRM experience.
• Experience supporting digital or online products.
• Proficient in SQL, Python, or R.
• Strong analytical mindset and problem-solving skills.
• Experience with data visualization and reporting tools is a plus.

Responsibilities

• Analyze customer and business data to support strategic decision-making.
• Build reports, dashboards, and performance metrics related to CRM initiatives.
• Identify customer behavior trends and business growth opportunities.
• Support campaign analysis, segmentation, and retention strategies.
• Work with various departments to improve data-driven decision-making.
• Maintain data quality and support CRM system enhancements.

Skills

SQL

Python

R

Data Visualization

CRM

Reporting

Tools

Tableau

Power BI

Excel

Job description

Location: Taguig

Work Set-up: On-site

Work Schedule: Monday to Friday

Responsibilities

• Analyze customer and business data to support strategic decision-making.
• Build reports, dashboards, and performance metrics related to CRM initiatives.
• Identify customer behavior trends and business growth opportunities.
• Support campaign analysis, segmentation, and retention strategies.
• Work with various departments to improve data-driven decision-making.
• Maintain data quality and support CRM system enhancements.

Qualifications

• Minimum 5 years of experience in business intelligence, analytics, or CRM.
• Experience supporting digital or online products.
• Coding experience in SQL, Python, R, or similar languages.
• Strong analytical mindset and structured problem-solving approach.
• Experience with data visualization and reporting tools is an advantage.