Senior Customer Experience Specialist

Conduent; Pasay; On-site; PHP 312,000 - 469,000; Full time

Job summary

Conduent is seeking a customer-focused professional to support business products and services from our Manila operations. The role emphasizes data organization, adherence to procedures, and delivering consistent call center support to clients and end-users.

The ideal candidate demonstrates effective communication, problem-solving, and the ability to follow established scripts while escalating complex issues when needed. This position is based on-site in Pasay, Philippines.

Qualifications

• Excellent data organization and coordination abilities.
• Ability to analyze and improve processes with minimal supervision.
• Strong communication skills for customer interactions.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Gathers all necessary information to update the database.

Skills

Data coordination

Analytical thinking

Communication skills

Call center familiarity

Job description

Conduent is seeking a customer-focused professional to support business products and services from our Manila operations. The role emphasizes data organization, adherence to procedures, and delivering consistent call center support to clients and end-users.

The ideal candidate demonstrates effective communication, problem-solving, and the ability to follow established scripts while escalating complex issues when needed. This position is based on-site in Pasay, Philippines.