Customer Experience Team Lead

Conduent Incorporated; Philippines; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Conduent Incorporated in the Philippines seeks a Supervisor, Customer Experience to lead daily operations of the business, technical support, and production teams, ensuring delivery against quality, productivity, and compliance KPIs.

You will coach and evaluate team performance, manage coaching opportunities, share processes, and align with client goals. Strong communication and leadership are essential to drive end-user satisfaction.

Qualifications

• Strong communication skills and ability to share ideas clearly.
• Experience supervising teams and driving performance.
• Ability to coach and provide constructive feedback to improve results.

Responsibilities

• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Strong communication skills

Leadership and supervision

Problem solving

Job description

Conduent Incorporated in the Philippines seeks a Supervisor, Customer Experience to lead daily operations of the business, technical support, and production teams, ensuring delivery against quality, productivity, and compliance KPIs.

You will coach and evaluate team performance, manage coaching opportunities, share processes, and align with client goals. Strong communication and leadership are essential to drive end-user satisfaction.