Senior Customer Experience Specialist

Conduent, Inc.; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Job summary

Conduent, Inc. in the Philippines is seeking candidates for a role that supports business operations through data organization and coordination. The position emphasizes adherence to established procedures and the ability to handle tasks with limited supervision.

You will perform routine call center activities, assess cases for resolution, and apply company policies to deliver timely service to clients. The role offers growth within analytical or operational processes and a collaborative team

Qualifications

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Works with a limited degree of supervision.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines while under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Responsible for the end-to-end resolution of customer issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent, Inc. in the Philippines is seeking candidates for a role that supports business operations through data organization and coordination. The position emphasizes adherence to established procedures and the ability to handle tasks with limited supervision.

You will perform routine call center activities, assess cases for resolution, and apply company policies to deliver timely service to clients. The role offers growth within analytical or operational processes and a collaborative team