Customer Experience Specialist II

Conduent; Metro Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

Conduent in the Philippines is seeking candidates to perform business support or technical work, using data organizing and coordination skills. You will operate within established procedures and work under a moderate supervision level to meet SLAs.

Gaining licenses, training, and certifications is encouraged as part of ongoing professional development, while contributing to team goals by coordinating with multiple departments.

Qualifications

• Experience in analytical or operational processes.
• Maintains licenses, training, and certifications.

Responsibilities

• Gathers information to update the database.
• Assesses calls to determine the best outcome for the client and end-users.
• Performs routine call center activities concerning business products and services.
• Explains company policies to customers.
• Escalates issues to senior levels when needed.

Job description

Conduent in the Philippines is seeking candidates to perform business support or technical work, using data organizing and coordination skills. You will operate within established procedures and work under a moderate supervision level to meet SLAs.

Gaining licenses, training, and certifications is encouraged as part of ongoing professional development, while contributing to team goals by coordinating with multiple departments.