Senior Customer Advocate — Client Experience Champion

BOLDR PH, INC.; Pasig; On-site; PHP 391,000 - 670,000; Full time

Job summary

Boldr, a global B-Corp, is seeking a Senior Customer Advocate to deliver timely and professional support across channels. You will collaborate with internal teams to resolve issues, process orders, and update accounts with accuracy, reflecting Boldr's standard of service. Regular/full-time and project-based hiring options are available.

The role emphasizes empathy, attention to detail, reliability, and a willingness to learn as core to daily operations.

Qualifications

• Bachelor's degree in any field.
• 2–3 years of customer service experience (email, phone, or chat).
• CRM experience is a plus (e.g., Gorgias).
• Familiarity with eCommerce or logistics platforms (Shopify, Flexport, Atlassian).
• Excellent reading, verbal, and written communication skills.
• Ability to understand and communicate complex ideas to customers.
• Ability to learn new technology and systems quickly.
• Open to feedback and improvement.
• Ability to adapt to different customer types and maintain flexibility in schedule.

Responsibilities

• Interact with customers to provide accurate, empathetic, and professional information.
• Manage customer tickets, troubleshooting, escalations, and documentation across interactions.
• Track problems, prioritize, document, and resolve issues.
• Research and resolve order-related queries to provide complete resolutions.
• Update customer accounts and orders accurately and promptly.
• Escalate issues timely to meet internal/external expectations.
• Identify opportunities for process improvements and efficiency.
• Deliver service excellence and maximize customer satisfaction.
• Stay updated on product and service knowledge with external teams.

Skills

Customer service

Communication

Problem solving

Teamwork

Tech-savvy

Education

Bachelor's degree

Tools

Gorgias

Shopify

Flexport

Atlassian

Google Suite

MS Office

Job description

Boldr, a global B-Corp, is seeking a Senior Customer Advocate to deliver timely and professional support across channels. You will collaborate with internal teams to resolve issues, process orders, and update accounts with accuracy, reflecting Boldr's standard of service. Regular/full-time and project-based hiring options are available.

The role emphasizes empathy, attention to detail, reliability, and a willingness to learn as core to daily operations.