Empathy-Driven Customer Advocate

Boldr; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Boldr is seeking a Customer Advocate to engage with customers, address inquiries, and resolve complaints with empathy and professionalism. You’ll collaborate with internal and external teams to ensure timely, high-quality service and support for Boldr clients.

The ideal candidate has 6 months to 1 year of customer service experience, familiarity with cloud-based tools, and strong communication skills. Join a purpose-driven, authentic, curious, and dynamic team that values meaningful work and

Qualifications

• 6 months to 1 year of customer service experience (email, phone or chat).
• Basic knowledge of cloud-based applications (Google Drive/Sheets/Docs) and MS Office.
• Excellent reading comprehension, verbal and written communication skills.
• Strong and effective phone contact handling skills.

Responsibilities

• Interact with customers to provide and process accurate, complete information with empathy and professionalism.
• Perform problem tracking and ensure issues are documented, prioritized, tracked, and resolved.
• Escalate issues timely to meet internal and external expectations.
• Identify opportunities for continuous process improvement and service excellence.
• Work with external teams to stay updated on product and service knowledge.

Skills

Analytical thinking

Customer-focused

Communication skills

Adaptability

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate to engage with customers, address inquiries, and resolve complaints with empathy and professionalism. You’ll collaborate with internal and external teams to ensure timely, high-quality service and support for Boldr clients.

The ideal candidate has 6 months to 1 year of customer service experience, familiarity with cloud-based tools, and strong communication skills. Join a purpose-driven, authentic, curious, and dynamic team that values meaningful work and