Customer Experience Advocate

Boldr; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Boldr is seeking a Customer Advocate in the Philippines to interact with customers, address inquiries, and resolve complaints with empathy and professionalism. You will collaborate with internal and external teams to ensure timely, accurate responses and high customer satisfaction.

The role emphasizes meaningful customer experiences aligned with Boldr values, including curiosity, dynamism, and authenticity, while supporting our global client partners.

Qualifications

• 6 months to 1 year of customer service experience.
• Basic knowledge of cloud-based applications (Google Drive, Sheets, Docs) and MS Office.
• Excellent reading, verbal, and written communication skills.
• Strong phone handling skills.
• Ability to explain complex ideas clearly to customers, in speaking and writing.
• Willingness to learn new technology and processes.
• Understanding of common Customer Experience best practices.
• Customer-oriented and adaptable to different customer types.

Responsibilities

• Interact with customers to provide and process accurate, valid information with empathy and professionalism.
• Perform problem tracking and ensure issues are documented, prioritized, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet expectations.
• Identify opportunities for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Work with external teams to stay updated on product and service knowledge.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate in the Philippines to interact with customers, address inquiries, and resolve complaints with empathy and professionalism. You will collaborate with internal and external teams to ensure timely, accurate responses and high customer satisfaction.

The role emphasizes meaningful customer experiences aligned with Boldr values, including curiosity, dynamism, and authenticity, while supporting our global client partners.