Customer Experience Champion

Boldr; Tacloban; On-site; PHP 268,000 - 357,000; Full time

Job summary

Boldr is seeking a Customer Advocate to engage with customers, address inquiries and resolve complaints about clients’ products and services, working with internal and external teams to provide excellent customer service in a timely and professional manner.

The ideal candidate has 6 months to 1 year of customer service experience, strong reading, verbal and written communication skills, and familiarity with Google Drive, Google Sheets, Google Docs, and MS Office to document issues and escalate

Qualifications

• 6 months to 1 year of customer service experience.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office.
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Skills

Customer service

Written communication

Verbal communication

Empathy

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate to engage with customers, address inquiries and resolve complaints about clients’ products and services, working with internal and external teams to provide excellent customer service in a timely and professional manner.

The ideal candidate has 6 months to 1 year of customer service experience, strong reading, verbal and written communication skills, and familiarity with Google Drive, Google Sheets, Google Docs, and MS Office to document issues and escalate