Customer Experience Champion

BOLDR PH, INC.; Pasig; On-site; PHP 201,000 - 357,000; Full time

Job summary

Boldr is seeking a Customer Advocate to engage with customers, address inquiries, and resolve complaints regarding the clients’ products and services. You will collaborate with internal and external teams to ensure timely, professional support and satisfaction for every customer interaction.

The ideal candidate has 6 months to 1 year of customer service experience, strong communication skills, and a mindset focused on delivering exceptional service.

Qualifications

• 6 months to 1 year of customer service experience (email, phone, or chat)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Skills

Curious

Authentic

Analytical thinker

Client satisfaction

Job description

Boldr is seeking a Customer Advocate to engage with customers, address inquiries, and resolve complaints regarding the clients’ products and services. You will collaborate with internal and external teams to ensure timely, professional support and satisfaction for every customer interaction.

The ideal candidate has 6 months to 1 year of customer service experience, strong communication skills, and a mindset focused on delivering exceptional service.