Customer Experience Advocate

Boldr Impact; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Boldr is seeking a Customer Advocate to interact with customers to address inquiries and resolve complaints regarding the clients' products and services. In this role, you will collaborate with internal and external teams to provide excellent customer service in a timely and professional manner.

We value impact-driven individuals who are passionate about Boldr growth. You will contribute to meaningful work in a dynamic, authentic team that prioritizes curiosity and empathy.

Qualifications

• 6 months to 1 year of customer service experience.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office.
• Excellent reading, verbal, and written communication skills.
• Strong and effective phone contact handling skills.

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Skills

Customer service

Communication skills

Analytical thinking

Adaptability

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate to interact with customers to address inquiries and resolve complaints regarding the clients' products and services. In this role, you will collaborate with internal and external teams to provide excellent customer service in a timely and professional manner.

We value impact-driven individuals who are passionate about Boldr growth. You will contribute to meaningful work in a dynamic, authentic team that prioritizes curiosity and empathy.