Senior Customer Advocate: Delighting Customers Worldwide

Boldr; Tacloban; On-site; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Job summary

Boldr is seeking a Senior Customer Advocate in the Philippines to deliver timely, professional support across inquiries and channels. You’ll work with internal teams to investigate and resolve issues, process orders and account updates, and ensure interactions reflect Boldr’s service standards.

The role supports regular full-time and project-based hiring. You will engage with customers, manage tickets, troubleshoot, and document interactions with care, helping Boldr scale its impact while

Qualifications

• Bachelor’s degree in any field.
• 2–3 years of customer service experience (email, phone, or chat).
• Basic knowledge of Google Workspace and MS Office.
• Strong reading, verbal, and written communication.
• Experience with a CRM or ticketing platform is an advantage.

Responsibilities

• Interact with customers to provide accurate, empathetic information.
• Manage tickets, troubleshooting, escalations, and investigations.
• Prioritize, document, and resolve issues across channels.
• Resolve order-related queries across platforms with complete resolutions.
• Update customer accounts and orders accurately and timely.
• Escalate issues to meet internal and external expectations.
• Identify opportunities for process improvement and service excellence.
• Stay updated on product and service knowledge with the external team.

Skills

Curious and authentic

Analytical thinker

Client satisfaction

Education

Bachelor’s degree

Tools

Gorgias

Google Drive

Google Sheets

Google Docs

Shopify

Flexport

Atlassian

Job description

Boldr is seeking a Senior Customer Advocate in the Philippines to deliver timely, professional support across inquiries and channels. You’ll work with internal teams to investigate and resolve issues, process orders and account updates, and ensure interactions reflect Boldr’s service standards.

The role supports regular full-time and project-based hiring. You will engage with customers, manage tickets, troubleshoot, and document interactions with care, helping Boldr scale its impact while