CSR – Pasay City

V-Call Center Link Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider is seeking a Customer Service Representative to handle inquiries and resolve issues through various channels in Pasay City. The ideal candidate will have a background in customer service and a willingness to work night shifts. Responsibilities include providing product information and maintaining records of interactions. This role offers fixed weekends off, making it an attractive opportunity for those seeking a structured schedule.

Qualifications

• Must have 1 year of CSR experience handling Financial Accounts or 2 years supporting General/Generic Customer Service Accounts.
• Willing to work onsite in Pasay City.
• Night shift and shifting schedule are required.

Responsibilities

• Handling customer inquiries and resolving issues via phone, email, or live chat.
• Providing accurate product information and troubleshooting technical issues.
• Maintaining detailed records of customer interactions.

Skills

Customer service

Problem-solving

Communication

Education

Completed 2 years in college / vocational / associate degree

Job description

• Handling customer inquiries and resolving issues via phone, email, or live chat.
• They ensure customer satisfaction by providing accurate product information, troubleshooting technical issues, and processing orders.
• The role also involves maintaining detailed records of customer interactions and adhering to service level expectations for quality and performance.

• Completed 2 years in college / vocational / associate degree
• Must have 1 year of CSR experience handling Financial Accounts OR 2 years of CSR experience supporting General/Generic Customer Service Accounts
• Willing to work onsite (Pasay City)
• Night Shift / Shifting schedule
• Fixed weekends off (Saturday and Sunday)