Senior Corporate Banking Service Lead

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Corporate Banking Service Officer to lead a team of Service Assistants in daily transactions and account maintenance for corporate loans and other products. The role also covers regulatory compliance, reporting, and administrative duties.

The ideal candidate has a strong background in service quality, leadership, and credit operations, with proven ability to mentor staff and drive process improvements.

Qualifications

• College graduate, preferably with a degree in business related courses.
• At least 3 years’ experience as a service or operations assistant servicing large corporate clients and/or related areas.
• Knowledge of credit and lending, operations, credit policies, risk management and corporate banking products; familiar with regulatory standards and bank systems.
• Strong service quality; leadership and managerial skills; coaching and mentoring; risk management; process improvements; client empathy; attention to detail.

Responsibilities

• Supervises the Service Assistants in account maintenance tasks incl. document review and facility approvals.
• Manages daily transactions: loan availments, renewals, extensions, past due monitoring, trade, payments.
• Tracks RM team compliance with bank policies and regulatory requirements.
• Prepares internal reports needed by the team.
• Performs administrative tasks such as budget authorization and monitoring.

Skills

Service quality

Leadership

Coaching & mentoring

Credit processes

Risk management

Process improvement

Client empathy

Attention to detail

Organizational skills

Education

Bachelor's degree in business or related field

BPI Officership Training Program

Job description

Bank of the Philippine Islands (BPI) is seeking a Corporate Banking Service Officer to lead a team of Service Assistants in daily transactions and account maintenance for corporate loans and other products. The role also covers regulatory compliance, reporting, and administrative duties.

The ideal candidate has a strong background in service quality, leadership, and credit operations, with proven ability to mentor staff and drive process improvements.