Senior Continuous Improvement & Quality Leader

Sagility; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Sagility in Quezon City, Philippines, seeks a Senior Manager for Continuous Improvement to lead quality and information security governance (QISMS) with HIPAA alignment. The role includes coaching, process audits, and driving cross-functional improvements to enhance CSAT and operational performance.

The candidate will manage client SLAs for quality, coordinate internal audits, and implement lean Six Sigma projects, while ensuring regulatory compliance and incident reporting.

Qualifications

• Prefer a 4-year college degree or equivalent.
• Experience implementing and improving QISMS and HIPAA controls.
• Ability to report information security incidents promptly to authorities.
• Experience leading quality audits and coaching teams on quality tools.

Responsibilities

• Define and manage client performance objectives and quality SLAs.
• Oversee quality systems, processes, and procedures and drive audits.
• Coordinate action plans and follow up on quality issues with stakeholders.
• Lead Lean Six Sigma initiatives and continuous improvement programs.

Skills

InfoSec policies

QISMS & HIPAA

Incident reporting

Quality systems

Education

4-year college degree

Job description

Sagility in Quezon City, Philippines, seeks a Senior Manager for Continuous Improvement to lead quality and information security governance (QISMS) with HIPAA alignment. The role includes coaching, process audits, and driving cross-functional improvements to enhance CSAT and operational performance.

The candidate will manage client SLAs for quality, coordinate internal audits, and implement lean Six Sigma projects, while ensuring regulatory compliance and incident reporting.