Healthcare Quality & Compliance Leader

View Moreicons; Quezon City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Sino Sagility in Quezon City, Philippines, seeks a Manager to monitor and evaluate customer interactions across channels, delivering insights to improve quality, CSAT, and operations. The role involves coaching, process improvement, and ensuring regulatory compliance.

You will lead quality management initiatives across audits, training, and policy enforcement, overseeing HIPAA safeguards and information security standards while collaborating with cross-functional teams to drive performance.

Qualifications

• Preferably a 4-year college degree or equivalent.
• Minimum 5 years of experience in quality assurance or information security in healthcare.
• Experience with HIPAA and QISMS is required.

Responsibilities

• Define and manages achievement of client performance objectives.
• Responsible for meeting client Service Level Agreements for quality.
• On-going management of Quality systems, processes, and procedures.
• Plan and conduct internal Quality assurance audits.
• Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times.
• Coordinate, evaluate, and assist in developing action plans and follow up of quality issues.
• Facilitate the account’s-initiated audits. Coordinate and host audits and inspections.
• Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems
• Act assign-house counsel for quality issues, providing guidance for staff questions and solutions to quality problems.
• Lead investigations of production/quality problems.
• Develop client relationships

Skills

QISMS & HIPAA

Information security

Quality management

Coaching

Education

4-year College Degree or equivalent

Job description

Sino Sagility in Quezon City, Philippines, seeks a Manager to monitor and evaluate customer interactions across channels, delivering insights to improve quality, CSAT, and operations. The role involves coaching, process improvement, and ensuring regulatory compliance.

You will lead quality management initiatives across audits, training, and policy enforcement, overseeing HIPAA safeguards and information security standards while collaborating with cross-functional teams to drive performance.