Quality & Information Security Manager — Healthcare Ops

Sagility LLC

Quezon City

On-site

PHP 800,000 - 1,200,000

Full time

2 days ago

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Job summary

Sagility LLC seeks a Manager to monitor and evaluate customer interactions across multiple channels and provide actionable insights to improve quality, CSAT, and operations. The role includes coaching, process improvement, and ensuring regulatory compliance.

Ideal candidates have at least 5 years in a related field, preferably with a 4-year degree, and experience implementing QISMS and HIPAA programs. The position emphasizes leadership, audits, and continuous improvement within a

Qualifications

Able to establish, implement and continuously improve the quality information security policies assigned to him / her.
Able to establish structures and procedures to protect classified information
Able to report information security related incidents without any delay to the proper authorities.
Able to participate during training, orientation and awareness programs pertaining to QISMS & HIPAA.

Responsibilities

Define and manages achievement of client performance objectives.
Responsible for meeting client Service Level Agreements for quality.
On-going management of Quality systems, processes, and procedures.
Plan and conduct internal Quality assurance audits.
Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times.
Coordinate, evaluate, and assist in developing action plans and follow up of quality issues.
Facilitate the account's-initiated audits.
Coordinate and host audits and inspections.