Quality & Continuous Improvement Director

Sagility; Quezon City; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Sagility, a healthcare-focused BPO leader, seeks a Business Excellence Associate Director to oversee Quality and Continuous Improvement across multiple accounts in two geos. This leadership role requires shaping QA programs, incident handling, and training initiatives within a robust information-security framework.

The role emphasizes stakeholder collaboration, client performance KPIs, and cross-functional Lean Six Sigma improvements to elevate service quality and regulatory compliance.

Qualifications

• Minimum 7 years of clinical work experience in a healthcare BPO setting, managing quality and/or continuous improvement teams.
• Ability to establish, implement and continuously improve quality information security policies.
• Capability to report information security incidents promptly to authorities and stakeholders.

Responsibilities

• Define and manage client performance objectives and SLAs for quality.
• Oversee QA audits, internal quality systems, and procedures to ensure compliance.
• Lead investigations of production and quality issues and drive corrective actions.
• Coach, train and develop team members; manage change and Lean Six Sigma initiatives.
• Coordinate cross-functional improvements and ensure sustained process excellence.

Skills

QISMS & HIPAA

Information security

Incident reporting

Training & awareness

Education

4-year degree

PHRN licensure

Job description

Sagility, a healthcare-focused BPO leader, seeks a Business Excellence Associate Director to oversee Quality and Continuous Improvement across multiple accounts in two geos. This leadership role requires shaping QA programs, incident handling, and training initiatives within a robust information-security framework.

The role emphasizes stakeholder collaboration, client performance KPIs, and cross-functional Lean Six Sigma improvements to elevate service quality and regulatory compliance.