Senior CI Leader — Quality & Lean Six Sigma

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Sagility Philippines B.V Branch is hiring a Continuous Improvement - Sr. Manager to monitor and improve cross-channel interactions, ensuring CSAT and quality targets are met.

The role also coaches teams, drives process improvements, and ensures HIPAA and QISMS compliance within healthcare accounts. The position requires at least 5 years in related roles, with strong experience in quality management, information security, and audits.

Qualifications

• At least 5 years of experience in quality, information security, or related fields.
• Experience implementing and improving QISMS and HIPAA controls.
• Ability to establish and improve information security policies.
• Knowledge of reporting information security incidents to authorities.

Responsibilities

• Define and manage client quality objectives and SLAs.
• Plan and conduct internal QA audits and enforce standards.
• Coordinate audits and inspections across teams.
• Lead Lean Six Sigma initiatives to drive process improvements.
• Develop client relationships and coach teams.

Skills

Quality Information Security

HIPAA Knowledge

Quality Audits

Policy Improvement

Education

4-year College Degree or equivalent

Job description

Sagility Philippines B.V Branch is hiring a Continuous Improvement - Sr. Manager to monitor and improve cross-channel interactions, ensuring CSAT and quality targets are met.

The role also coaches teams, drives process improvements, and ensures HIPAA and QISMS compliance within healthcare accounts. The position requires at least 5 years in related roles, with strong experience in quality management, information security, and audits.