Senior Collections & Recovery Lead

Bank of the Philippine Islands (BPI)

Makati

On-site

PHP 600,000 - 900,000

Full time

6 days ago

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Job summary

Bank of the Philippine Islands (BPI) is seeking a senior collections professional to execute account-level recovery actions, review client requests, and monitor team performance. The role requires supervisory experience and knowledge of loans, deposits, and insurance products.

Strong leadership, negotiation, and analytical abilities are essential for success. The position emphasizes compliant documentation, regular performance reporting, and escalation of key risks to leadership, with a focus on

Qualifications

Graduates with a 4-year degree in business, banking or finance.
At least 3 years in collection-related work with supervisory exposure.
Knowledge of bank products such as loans, insurance and deposits.
Strong leadership, analytics, numeracy, communication and negotiation skills.

Responsibilities

Executes account-level recovery actions and analysis per leadership directives.
Reviews and endorses financial and non-financial client requests from associates.
Monitors team productivity and drives performance improvement plans.
Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
Prepares and submits performance reports with trends, risks and escalation recommendations.