Collections Ops Supervisor – Banking Admin & Support

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Collections Support Officer for its Business Banking Collections team. The role focuses on ensuring all processes, service requests, and admin tasks are completed within prescribed turnaround times and that staff perform to Bank standards.

You will oversee collections reminders via SMS, email, and postal mail, approve requests, supervise systems, and collaborate with the Section Head to implement effective support and administration strategies.

Qualifications

• Graduate with a 4-year bachelor’s degree in business, banking or finance.
• Experience in collection roles and supervising staff is required.
• Knowledge of bank products, loans, insurance, and deposits is preferred.

Responsibilities

• Ensure timely dispatch of collection reminders via SMS, email, and mail.
• Approve service requests from the Collection Support Assistant.
• Supervise internal systems used by the team and ensure tasks meet turnaround times.
• Ensure Skip Tracing for accounts and upload results to STAR Application on time.
• Collaborate with Section Head to develop effective support/administration processes.
• Lead and motivate direct reports, set expectations, provide feedback, generate delivery reports.
• Handle administration of SIKO/ALS.

Skills

Leadership

People management

Strategic thinking

Analytical skills

Numeracy

Communication

Negotiation

Education

Bachelor's degree

Job description

Bank of the Philippine Islands (BPI) is seeking a Collections Support Officer for its Business Banking Collections team. The role focuses on ensuring all processes, service requests, and admin tasks are completed within prescribed turnaround times and that staff perform to Bank standards.

You will oversee collections reminders via SMS, email, and postal mail, approve requests, supervise systems, and collaborate with the Section Head to implement effective support and administration strategies.