Senior Collections Analyst (US)

D&V Philippines Outsourcing, Inc.; Philippines; Hybrid; PHP 3,750,000 - 6,250,000; Full time

Benefits offered by this job

Competitive salary

Non-taxable allowances

Health and wellness benefits

Vacation and sick leave credits

Performance bonuses

Job summary

D&V Philippines Outsourcing, Inc. invites applications for a Senior Collections Analyst to support US clients in a hybrid work setup. The role covers Accounts Receivable, cash application, and period-end reporting while coordinating with Sales and Management to resolve billing issues.

You will handle client communications and ensure timely, accurate collections. The position emphasizes analytical thinking, attention to detail, and cross-functional collaboration, with a focus on delivering

Qualifications

• 3+ years of Accounts Receivable / Collections experience.
• Strong analytical skills with the ability to interpret financial data and take action.
• High attention to detail and strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Proactive mindset with strong ownership and follow-through.
• Comfortable working independently while collaborating cross-functionally.
• Professional demeanor with strong interpersonal skills.

Responsibilities

• Monitor aging reports and proactively follow up on overdue accounts to reduce delinquency and bad debt.
• Own end-to-end collections communication via email and phone, ensuring timely and professional customer interactions.
• Partner with Sales and Management to resolve billing issues and customer disputes efficiently.
• Perform daily cash application and account reconciliations.
• Support cash flow forecasting by providing insights on expected collections and payment trends.
• Track customer payment behavior to improve forecast accuracy.
• Generate and manage payment links using tools such as Stripe.
• Submit invoices through customer portals and ensure timely delivery.
• Prepare monthly and quarterly AR aging reports and DSO analysis.
• Track collection performance and identify trends, risks, and improvement opportunities.
• Set up and maintain new customer accounts and billing profiles.
• Document and continuously improve collections processes and workflows.
• Deliver a high standard of customer service while balancing company objectives.

Skills

Accounts Receivable

Collections

Analytical Skills

Attention to detail

Communication skills

Prioritization

Independent working

Cross-functional collaboration

Tools

Stripe

ERP systems

Billing portals

Job description

Job Title

• Senior Collections Analyst (US)

Work Setup & Schedule

• Hybrid
• Monday to Friday
• 10:00 PM to 7:00 AM

What you’ll be doing

• Accounts Receivable & Collections
  • Monitor aging reports and proactively follow up on overdue accounts to reduce delinquency and bad debt
  • Own end-to-end collections communication via email and phone, ensuring timely and professional customer interactions
  • Partner with Sales and Management to resolve billing issues and customer disputes efficiently
• Cash Application & Payments
  • Perform daily cash application and account reconciliations
  • Support cash flow forecasting by providing insights on expected collections and payment trends
  • Track customer payment behavior to improve forecast accuracy
  • Generate and manage payment links using tools such as Stripe
  • Submit invoices through customer portals and ensure timely delivery
• Reporting & Analysis
  • Prepare monthly and quarterly AR aging reports and DSO analysis
  • Track collection performance and identify trends, risks, and improvement opportunities
• Customer & Process Management
  • Set up and maintain new customer accounts and billing profiles
  • Document and continuously improve collections processes and workflows
  • Deliver a high standard of customer service while balancing company objectives

What will make you a great fit

• Non- Negotiable Qualifications
  • 3+ years of Accounts Receivable / Collections experience
  • Strong analytical skills with the ability to interpret financial data and take action
  • High attention to detail and strong organizational skills
  • Excellent written and verbal communication skills
  • Ability to manage competing priorities and meet deadlines in a fast-paced environment
  • Proactive mindset with strong ownership and follow-through
  • Comfortable working independently while collaborating cross-functionally
  • Professional demeanor with strong interpersonal skills
• Preferred Qualifications
  • Experience with AR platforms like Stripe, or similar AR platforms
  • Familiarity with ERP/accounting systems and customer billing portals

What D&V Philippines can offer you

D&V Philippines is a place where you can build and grow yourcareer because we invest in your training and development. You’llbe a key player in our mission to deliver high-quality, cost-effectivefinance and accounting services for CFOs and professionalservices firms in Australia, Asia-Pacific, Europe, the United States,and the United Kingdom.

You’ll also get to enjoy these perks on top of the essentialemployee benefits:

• Competitive salary with non-taxable allowances
• Health and wellness benefits
• Vacation and sick leave credits
• Yearly company and employee performance bonuses
• Free meal during office days
• Parent-friendly office
• Training and certifications
• CPD Training Assistance and PRC license renewal reimbursement
• Year-round employee engagement activities

Note: Due to the volume of applications we receive, only shortlisted candidates will be contacted for the next steps. All applications will be kept in our talent pool and may be considered for future opportunities that align with the candidate’s qualifications and experience.