Customer Service Representative | Hybrid | Ortigas | Day Shift | Weekends Off

Emapta; Mandaluyong; Hybrid; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Day shift

Hybrid work arrangement

HMO coverage

Office in Ortigas

Salary advance program

Upskilling via Emapta Academy

Gym access (Ortigas and Makati)

Employee referral incentives

20 annual leaves

Company benefits

Job summary

Emapta is seeking a Customer Service Representative to support customers in New Zealand's digital lending sector from the Philippines. The role is full-time with a day shift, based in Ortigas, adopting a hybrid setup (4 days onsite, 1 day from home).

You will handle inquiries via phone, chat, and email, delivering empathetic, professional service and sustaining accurate customer records. Ideal candidates have at least 2 years in financial customer support, strong communication skills, and a

Qualifications

• 2+ years of customer support experience (inbound/outbound) for financial accounts.
• Strong written and verbal communication skills.
• Ability to communicate clearly across phone, chat and email.
• Ability to provide empathetic, professional and customer-focused support.
• Ability to manage multiple tasks efficiently and prioritize inquiries.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer inquiries via telephone, chat, and email.
• Respond promptly and professionally to inquiries and requests.
• Communicate effectively across service channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional support throughout interactions.

Skills

Customer support

Multichannel support

Written & verbal communication

Empathetic service

Education

College undergraduate or higher

Job description

Deliver Better Customer Experiences Across New Zealand Digital Lending

Make every conversation count in a financial journey that matters. As a Customer Service Representative, you'll support customers across New Zealand's digital lending and financial services industry, resolving inquiries and simplifying account experiences. Build valuable international customer service expertise and take your global career further without leaving the Philippines.

Job Overview

• Employment Type: Full-time
• Shift: Day Shift (Monday to Friday, 3:00 AM-2:00 PM MNL), Weekends Off
• Work Setup: Hybrid, Ortigas (4 days onsite and 1 day work from home)

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Day shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least College undergraduate or higher
• At least 2 years of Customer Support experience, including inbound and outbound support for financial accounts
• Strong written and verbal communication skills
• Ability to communicate clearly and professionally across phone, chat, and email
• Ability to provide empathetic, professional, and customer-focused support
• Proven ability to manage multiple tasks efficiently
• Ability to prioritize customer inquiries and responsibilities effectively
• Strong ability to maintain accuracy and professionalism while managing multiple customer interactions
• Willingness to follow 100% onsite reporting and shifting rest-day schedules, if required

Your Daily Tasks

Customer Support & Communication

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer customer inquiries through telephone calls, chat, and email.
• Respond promptly and professionally to customer inquiries and requests.
• Communicate effectively with customers across multiple service channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional support throughout every interaction.

Product & Request Support

• Maintain thorough product knowledge to answer customer questions accurately.
• Process forms, applications, and customer requests accurately and efficiently.

Customer Records & Coordination

• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues and internal teams as necessary.

Service Improvement

• Provide feedback on the efficiency and effectiveness of customer service processes.
• Support continuous improvements to strengthen customer experience and service delivery.

About the Client

Our client is a New Zealand digital lending and financial services provider helping customers access personal finance through a streamlined online experience. They offer personal loans for vehicles, debt consolidation, home improvements, emergencies, and other financial needs. Combining digital technology with responsible lending practices, they assess individual circumstances to provide personalized loan options. Their customer-focused approach emphasizes speed, transparency, simplicity, and support, making borrowing easier to understand and manage throughout the customer journey.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.