Senior Client Success Manager, Manila - Global Accounts

lseg; Taguig; On-site; PHP 781,000 - 1,116,000; Full time

Job summary

LCH Ltd in Manila is seeking a Senior Associate, Customer Success Management to join the newly established Manila location and support cross-asset client services. You will coordinate a team of client service specialists and act as the first point of contact for customer and relationship queries, collaborating with internal partners.

You will develop knowledge of LCH products and processes, manage workload, guide junior colleagues, and help ensure timely, high-quality service delivery in a

Qualifications

• Broad understanding of LCH businesses and markets.
• Strong relationship management or client service experience.
• Experience supporting team delivery or guiding junior colleagues.
• Degree qualification or equivalent professional experience.

Responsibilities

• Act as a key entry point for customer and relationship queries, using Service Cloud within Salesforce to support a shared mailbox and help ensure quick, efficient response times for customers.
• Create and maintain customer relationships globally, with regular engagement through email and phone.
• Support member escalations, helping members work through issues or concerns in a timely and effective manner while escalating complex matters appropriately.
• Support the distribution of member communications on behalf of the business and respond to incoming queries following key member notices.
• Ensure that platinum customers in the region are serviced appropriately and receive enhanced support in line with agreed service levels.
• Assist with day-to-day workload coordination and provide practical guidance to junior colleagues to support consistent service delivery.
• Support the Knowledge Portal by helping create and maintain content that enables customers to become more self-sufficient.
• Prepare customer management information for key business partners across the firm, highlighting engagement trends and member feedback across all LCH services.

Skills

Relationship management

Client service

Team coordination

Industry knowledge

Education

Degree qualification or equivalent professional experience

Job description

LCH Ltd in Manila is seeking a Senior Associate, Customer Success Management to join the newly established Manila location and support cross-asset client services. You will coordinate a team of client service specialists and act as the first point of contact for customer and relationship queries, collaborating with internal partners.

You will develop knowledge of LCH products and processes, manage workload, guide junior colleagues, and help ensure timely, high-quality service delivery in a