Senior Customer Success Associate - Financial Markets

London Stock Exchange Group; Taguig; Presencial; PHP 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

London Stock Exchange Group (LSEG) is seeking a Senior Associate, Customer Success Management, based in Manila. You will act as a primary contact for customer and relationship queries, manage global customer relationships, and support day-to-day operations within a fast-paced, client-facing environment.

The role emphasizes coordinating workload, guiding junior colleagues, and contributing to continuous service improvements.

Formación

• Broad understanding of LCH businesses and the markets in which they operate.
• Strong relationship management or client service experience, ideally with existing market contacts.
• Experience supporting team delivery, assisting with workload coordination, or providing guidance to junior colleagues would be beneficial.
• Degree qualification or equivalent professional experience.

Responsabilidades

• Act as a key entry point for customer and relationship queries, using Service Cloud within Salesforce to support a shared mailbox and help ensure quick, efficient response times for customers.
• Create and maintain customer relationships globally, with regular engagement through email and phone.
• Support member escalations, helping members work through issues or concerns in a timely and effective manner while escalating complex matters appropriately.
• Support the distribution of member communications on behalf of the business and respond to incoming queries following key member notices.
• Ensure that platinum customers in the region are serviced appropriately and receive enhanced support in line with agreed service levels.
• Assist with day-to-day workload coordination and provide practical guidance to junior colleagues to support consistent service delivery.
• Support the Knowledge Portal by helping create and maintain content that enables customers to become more self-sufficient.
• Prepare customer management information for key business partners across the firm, highlighting engagement trends and member feedback across all LCH services.

Conocimientos

Relationship management

Client service

Team coordination

Degree qualification

Educación

Degree qualification or equivalent professional experience

Descripción del empleo

London Stock Exchange Group (LSEG) is seeking a Senior Associate, Customer Success Management, based in Manila. You will act as a primary contact for customer and relationship queries, manage global customer relationships, and support day-to-day operations within a fast-paced, client-facing environment.

The role emphasizes coordinating workload, guiding junior colleagues, and contributing to continuous service improvements.