Senior Client Services Agent - Financial Accounts (Night)

Recruitify_HR; Manila; On-site; PHP 334,800 - 390,600; Full time

Benefits offered by this job

Joining Bonus

Job summary

A prominent recruitment agency is seeking a Senior Client Services Agent for financial investment accounts based in McKinley Hill, Taguig. The role involves handling voice interactions with clients and financial advisors, providing clarity on complex investment information. Ideal candidates have strong communication skills, at least two years in a voice-based BPO setup, and a passion for client service. This position requires working onsite during graveyard shifts, offering a salary range of PHP 30,000 to 35,000 gross per month plus a joining bonus.

Qualifications

• At least 2 years of continuous voice-based BPO/contact center experience.
• Stable employment history with no frequent job-hopping.
• Willing to work 100% onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound and outbound voice interactions with clients and advisors.
• Explain complex financial information clearly.
• Research and resolve issues efficiently.
• Document all interactions with precision.
• Contribute ideas for process improvement.

Skills

Excellent English communication skills

Customer service orientation

Analytical thinking

Problem-solving ability

Typing proficiency

Education

Senior High School graduate or college undergraduate

Job description

A prominent recruitment agency is seeking a Senior Client Services Agent for financial investment accounts based in McKinley Hill, Taguig. The role involves handling voice interactions with clients and financial advisors, providing clarity on complex investment information. Ideal candidates have strong communication skills, at least two years in a voice-based BPO setup, and a passion for client service. This position requires working onsite during graveyard shifts, offering a salary range of PHP 30,000 to 35,000 gross per month plus a joining bonus.