Financial Account CSR - Onsite, Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

Job summary

A leading communications consultancy in Quezon City is seeking a Call Center Agent to assist clients with banking and financial inquiries. This role involves handling inbound inquiries, providing accurate information on accounts, and ensuring customer satisfaction. Ideal candidates should be high school graduates with a customer-focused approach and basic computer skills. Enjoy benefits such as medical reimbursement and opportunities to develop key financial customer service skills within the BPO industry.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Customer-focused and detail-oriented mindset.
• Basic computer skills and ability to multitask. Willing to work onsite in Metro Manila.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate guidance on accounts, payments, and financial services.
• Assist clients with billing questions, transaction issues, or account updates.
• Resolve questions or concerns professionally and efficiently.
• Document all interactions and financial details accurately in the system.
• Escalate complex issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction metrics.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Technical Skills

Team Player

Financial Literate

Strong Work Ethic

Education

High School or Senior High School Graduate

Job description

A leading communications consultancy in Quezon City is seeking a Call Center Agent to assist clients with banking and financial inquiries. This role involves handling inbound inquiries, providing accurate information on accounts, and ensuring customer satisfaction. Ideal candidates should be high school graduates with a customer-focused approach and basic computer skills. Enjoy benefits such as medical reimbursement and opportunities to develop key financial customer service skills within the BPO industry.