Senior Financial Client Services Specialist - Night Shift

Gratitude Philippines; Taguig; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Joining Bonus

Competitive Salary

Job summary

A financial services company is looking for a Senior Client Services Agent based in Taguig. You'll provide exceptional support for financial investment accounts and assist clients with inquiries about transactions and services. Ideal candidates have at least 2 years of experience in business process outsourcing and must be amenable to night shifts. Strong communication skills and a proactive attitude are essential for this role, which promises a competitive salary, including bonuses.

Qualifications

• Minimum of 2 years of solid experience in handling Voice Account.
• Availability for onsite work and graveyard shifts.
• Must have relevant experience in BPO or similar industries.

Responsibilities

• Respond promptly to inquiries from clients regarding investment accounts.
• Provide accurate information on investment products.
• Identify opportunities for process improvement.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Strong analytical and problem-solving abilities

Typing/keyboarding proficiency

Basic Computer and Internet Literacy

Proactive attitude

Education

Senior High School Graduate or College Undergraduate

Job description

A financial services company is looking for a Senior Client Services Agent based in Taguig. You'll provide exceptional support for financial investment accounts and assist clients with inquiries about transactions and services. Ideal candidates have at least 2 years of experience in business process outsourcing and must be amenable to night shifts. Strong communication skills and a proactive attitude are essential for this role, which promises a competitive salary, including bonuses.