Senior Client Services Specialist (Night Shift, Onsite)

Gratitude Philippines; Manila; On-site; PHP 334,800 - 390,600; Full time

Benefits offered by this job

Joining bonus

Job summary

A financial services provider is seeking a Senior Client Services Agent in Manila to provide exceptional support for high-net-worth clients on investment accounts. Candidates should have a passion for client experiences and must possess strong communication and analytical skills. The role is 100% onsite in McKinley Hill on a graveyard shift, with a competitive salary plus bonus available for immediate starters.

Qualifications

• Minimum 2 years of continuous voice-based BPO/contact centre experience.
• Experience in financial/investment accounts is a strong advantage.
• Willing to work 100% onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound and outbound voice interactions with clients and advisors.
• Explain complex financial and investment information clearly.
• Research and resolve issues efficiently following standard processes.
• Document all interactions with precision and maintain confidentiality.
• Contribute ideas for process improvement.

Skills

Excellent English communication skills

Customer service orientation

Analytical thinking

Problem-solving ability

Typing proficiency

Education

Senior High School graduate or college undergraduate

Job description

A financial services provider is seeking a Senior Client Services Agent in Manila to provide exceptional support for high-net-worth clients on investment accounts. Candidates should have a passion for client experiences and must possess strong communication and analytical skills. The role is 100% onsite in McKinley Hill on a graveyard shift, with a competitive salary plus bonus available for immediate starters.