Senior Client Operations Officer, Payment Services M/F

Crédit Agricole SA; Hinoba-an; On-site; PHP 1,030,000 - 1,716,000; Full time

Job summary

CACEIS Malaysia, part of the Crédit Agricole group, seeks a Senior Client Operations Officer for Payment Services. Located in IOI City, Putrajaya, you will ensure timely cash payment processing and maintain high accuracy while resolving queries and supporting Europe region with evening shift hours.

You will help coach colleagues, sustain efficient communication, and uphold service levels within the STE environment, ensuring robust operational excellence in a multinational setting.

Qualifications

• Bachelor Degree or equivalent in a related field.
• Prior experience in banking operations or back office.
• Leadership capability and mentoring skills.

Responsibilities

• Ensure cash payments within the STE environment meet the agreed SLA.
• Maintain accuracy in payment processing and resolve payment queries promptly.
• Post payments and act as primary checker to assure output quality.
• Provide coaching to team members for cross-training in funds related processes.
• Maintain clear communication with managers and team members and log/query escalations.

Skills

MS Office

English proficiency

Leadership

Education

Bachelor Degree / BSc

Job description

Senior Client Operations Officer, Payment Services M/F

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

Reference

2025-97454

Reference

2025-97454

Publication date

14/09/2026

Business type

Types of Jobs - Asset Management

Job title

Senior Client Operations Officer, Payment Services M/F

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a Senior Client Operations Officer in Payment Services team, you are responsible to ensure that all Cash Payment related activities are processed in a timely and efficient manner utilising processes and procedures, which mitigate and minimize risk across the business.

You will be supporting Europe region, with shift hours between 3:00PM and 12:00AM or 4:00PM and 1:00AM.

What will you do?

• To ensure all payments under STE environment are completed within the agreed timeframe, including manual payments.
• To ensure accuracy of processing in accordance CACEIS Investor Services’ expectation.
• Resolution of payment queries in a timely manner, including STE and manual payments.
• Posting of payments in accordance with procedures.
• Acting as primary checker to ensure quality of output in maintained per the stipulated SLA.
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
• Maintain efficient communication channels with managers, coordinators and team members.
• Ensure effective logging and resolution / follow up of enquiries and liaise with appropriate parties to resolve / elevate queries / problems within agreed timescales.

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Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Tertiary educated with relevant background.

Level of minimal experience

0-2 years

Experience

• Prior experience in banking operations or back office.
• Portray leadership skill.

Required skills

• Knowledge in MS Office (Word and Excel).
• Proficient in English (written and oral).