Client Operations Officer, Group Invoicing (Contract) M/F

CACEIS; Hinoba-an; On-site; PHP 923,000 - 1,384,000; Full time

Job summary

CACEIS Malaysia seeks a Client Operations Officer for Group Invoicing on a 12-month fixed-term contract. You will interpret fee schedules, set up invoices in templates, retrieve data, generate and validate invoices, and address client inquiries.

Ideal candidates have a degree in Accounting/Finance and up to 2 years’ experience in billing or receivables, with strong English and MS Excel skills. Located in Malaysia, IOI City area.

Qualifications

• Bachelor Degree / BSc in Accounting & Finance or related field.
• Fresh graduates welcome.
• Strong command of business English.

Responsibilities

• Fee Schedule interpretation and client invoicing setup.
• Prepare and upload data for invoicing templates.
• Generate, validate and justify invoices to clients.
• Follow up on aged receivables and unresolved invoices.
• Coordinate with stakeholders for consolidated responses.

Skills

English proficiency

Billing process experience

Accounts receivable experience

Education

Accounting & Finance degree

Tools

SQL

Excel VBA

Job description

Client Operations Officer, Group Invoicing (Contract) M/F

Business type

Types of Jobs - Finance / Accounting

Job title

Client Operations Officer, Group Invoicing (Contract) M/F

Contract type

Fixed-Term Contract

Term (in months)

12 months

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am – 6:00pm (Malaysia time)

What will you do?

• Fee Schedule/fee agreement interpretation
• Setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client’s authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Investigate and provide response to client/Client Facing teams within KPI’s timeline
• Coordinate with all related stakeholders to provide a consolidated response to client’s query
• Provide support on departmental or enterprise-wide initiative/projects

#LI-NA1

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Accounting & Finance degree or related experience
• Fresh graduates are welcome

Level of minimal experience

0-2 years

Experience

• Proficient in business language (English)
• Experience in the client billing process and/or account receivables process
• Experience in the Financial Services industry (e.g. Fund/Investor Services)

Required skills

• Understanding and application of Fee Schedule/Fee Agreement with client
• Understanding of Products offered to clients and its Operational nature

Technical skills required

• Experience in SQL or Excel VBA

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..