Senior Client Onboarding & Implementation Lead

Manatal; Philippines; Hybrid; PHP 720,000 - 1,100,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company events

Flexible work arrangements

Career development opportunities

Inclusive culture

Job summary

MicroSourcing in Manila, Philippines is seeking a Client Implementation Officer to lead client onboarding from scoping to handover. Hybrid work and shifting schedules support a flexible arrangement.

You will develop project plans, liaise with IT, HR, Recruitment and Operations, manage risks, and drive timely launches while maintaining clear stakeholder updates. A strong background in project management and operations is essential.

Qualifications

• Bachelor's degree graduate in any course.
• 3-5 years of prior experience in Client Implementations or the transition of new clients and projects within an outsourcing setup.
• Proven experience in Operations Management, specifically in KPI development, team structures, and operational processes for both voice and non-voice operations.
• Advanced proficiency in PC applications, including MS Word, Excel, PowerPoint, and specialized Project Planning Tools.
• Demonstrated capability to communicate verbally and in writing with personnel at various levels, showing strong project management, facilitation, conflict resolution, and decision-making skills.
• Willingness to travel and work across various sites, with flexibility to support different client geographies and work schedules.

Responsibilities

• Lead and manage all phases of client onboarding and implementation from initial scoping and planning to execution and final handover.
• Develop comprehensive project plans that align with client expectations and internal resource availability, focusing on proactive risk mitigation and an on-time launch.
• Serve as the primary liaison between the client and internal departments—including IT, HR, Recruitment, and Operations—to identify and address potential bottlenecks and dependencies.
• Drive solutions by working collaboratively with department heads to resolve issues, streamline processes, and eliminate roadblocks that could impact launch timelines or client satisfaction.
• Proactively identify and assess risks that could lead to project delays or client cancellations, developing and executing contingency plans to significantly reduce client attrition during the critical implementation phase.
• Capture lessons learned from each implementation, analyzing successes and failures to drive the development and documentation of best practices to enhance the efficiency, consistency, and scalability of our client implementation framework.
• Maintain clear, consistent, and transparent communication with all stakeholders, including senior management and the client, by providing regular updates on project status, key milestones, and challenges encountered.
• Ensure a safe, healthy, and sustainable workplace for all employees and contractors, reporting workplace hazards, and upholding the health and safety of our people.
• Perform other related duties as discussed with your immediate supervisor to meet the ongoing needs of the organization.

Skills

Project management

Stakeholder comms

Travel ability

MS Office

Ops management

KPI development

Facilitation

Decision making

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Project planning tools

Job description

MicroSourcing in Manila, Philippines is seeking a Client Implementation Officer to lead client onboarding from scoping to handover. Hybrid work and shifting schedules support a flexible arrangement.

You will develop project plans, liaise with IT, HR, Recruitment and Operations, manage risks, and drive timely launches while maintaining clear stakeholder updates. A strong background in project management and operations is essential.