Client Implementation Officer

Manatal; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work arrangement

Job summary

MicroSourcing in the Philippines is seeking a Senior Client Implementation Officer to lead the onboarding of new clients, coordinating with IT, HR and Recruitment to ensure a smooth, on-time launch. You will develop comprehensive project plans, manage risks and milestones, analyze outcomes, and document best practices while maintaining clear, proactive communication with clients and senior management.

This hybrid role requires strong facilitation, cross-functional collaboration, and a track

Qualifications

• Graduate of a Bachelor's degree.
• 3–5 years of experience in Client Implementations or Transition in outsourcing.
• Experience in Operations Management, developing KPIs and team structures for voice and non-voice ops.
• Proficiency with Word, Excel, Project Planning Tools and PowerPoint.
• Strong communication, facilitation and conflict resolution skills.

Responsibilities

• Lead all phases of client onboarding from scoping to handover.
• Serve as primary liaison between client and IT/HR/Recruitment to resolve bottlenecks.
• Develop project plans focusing on proactive risk mitigation for on-time launches.
• Analyze implementation outcomes and document best practices for future projects.
• Maintain clear, proactive communication with senior management and clients.

Skills

Client implementations

Operations management

KPIs

Communication skills

Conflict resolution

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Discover your 100% YOU with MicroSourcing!

Position: Senior Client Implementation Officer
Location: Global One, Eastwood, Libis Quezon CityWork setup & shift: Hybrid / Shifting

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Client Implementation Officer, you will be responsible for the successful and timely launch of new clients, acting as the driving force behind a seamless onboarding journey. Specifically, you will:

• Lead all phases of client onboarding, from initial scoping and planning to execution and final handover.
  
• Serve as the primary liaison between the client and internal departments like IT, HR, and Recruitment to address bottlenecks.
  
• Develop comprehensive project plans focused on proactive risk mitigation to ensure an on-time launch.
  
• Analyze successes and failures of each implementation to identify opportunities for process improvement and documentation of best practices.
  
• Maintain clear, transparent communication with senior management and clients regarding project status and milestones.
  

What You Need:

Non-negotiables

• Graduate of any Bachelor's degree.
  
• 3-5 years of prior experience in Client Implementations or Transition of new projects in an outsourcing setup.
  
• Experience in Operations Management, specifically in developing KPIs and team structures for voice and non-voice operations.
  
• Proficiency in PC applications including Word, Excel, Project Planning Tools, and PowerPoint.
  
• Strong communication, facilitation, and conflict resolution skills.
  

Preferred skills/expertise

• Familiarity with the field's concepts, practices, and procedures.
  
• Experience with workflow routing and process management.
  
• Experience managing multi-phase projects.
  
• Experience with pioneering projects or start-up operations.
  
• Graduate studies are considered an advantage.
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

For more information, visit https://www.microsourcing.com/;

*Terms & conditions apply