Senior Client Advisor

Bvlgari; Philippines; Remote; PHP 1,550,000 - 1,993,000; Full time

Job summary

B V L G A R I Corporation of America is seeking a Senior Client Advisor for our Moliere Store in Mexico City. You will act as Brand Ambassador delivering a MAGNIFICENT and memorable experience for customers.

The role reports to Store Manager and collaborates with the Sales team to drive sales and provide excellent service. English required; luxury retail experience preferred. Flexible hours including weekends and holidays.

Qualifications

• 4+ years in luxury retail or luxury products.
• Fluent English; strong selling and negotiation skills.
• Excellent attention to detail and organizational skills.
• Willing to work retail hours including weekends and holidays.
• Proficient with MS Office; familiar with store CRM/ops apps.

Responsibilities

• Contribute to KPIs and sales budget achievement monthly and yearly.
• Manage the sales process from Welcome to Packaging with selling techniques.
• Convey warm Italian hospitality throughout client interactions.
• Listen empathetically to clients and provide customized advice.
• Develop relationships with existing clients and engage new customers.
• Perform CRM activities as directed, including CRM AFSS.
• Communicate opportunities to increase brand awareness and loyalty.

Skills

Luxury retail experience

Selling skills

Organizational skills

Time management

MS Office

English language

Tools

Beanstore

Salesforce

SAP

Job description

Senior Client Advisor – Moliere – Mexico City

B V L G A R I Corporation of America is looking for a Senior Client Advisor for our Moliere Store in Mexico City. The Senior Client Advisor is responsible for acting as a Brand Ambassador and delivering an exciting, MAGNIFICENT and memorable experience for our customers.

Becoming a BOLD Bulgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE and INNOVATIVE people to join our team. As a global player, Bulgari is committed to all issues affecting diversity, and we recruit and hire employees from around the globe, ensuring that everyone has the opportunity to succeed. We find that employees from different cultural, linguistic and national backgrounds provide us with an EXQUISITE knowledge for understanding complex international markets. Beyond diversity, we actively promote Corporate Social Responsibility, as we insist on maintaining a safe and open environment, where UNIQUE people can express their own ideas and passions.

This role will take action under the direct Management of the Store Manager and will work collaboratively with other members of the Sales team to drive sales and provide an excellent service to clients.

Essential Duties:

• Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget, on a monthly and yearly basis.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a UNIQUE shopping experience.
• Convey the warm Italian hospitality mindset through each step of the interaction with client.
• Listen in an empathetic manner to understand and adjust to clients' needs, providing customized advice.
• Establish and develop relationship with existing clients and engage new customers to Bulgari.
• Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS.
• Communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.

* This job description is not inclusive of all responsibilities and duties, and can be changed by Management discretion at any time.

Key Competencies:

• At least 4+ years work experience in luxury retail environment or working with luxury products.
• Proactive selling and negotiation skills.
• Attention to detail, good organizational skills, priority setting and personal accountability BOLD sense of initiative.
• Must work retail hours - Weekdays and Weekends, Evenings & Holidays.
• Ability to lift a certain amount of weight - up to 25 pounds.
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP).
• English is a must.