Client Advisor

BVLGARI; Manila, Hinoba-an; On-site; PHP 400,000 - 600,000; Full time

Job summary

BVLGARI Manila is seeking a Brand Ambassador to deliver an exciting customer experience, stimulating sales and upholding luxury service standards throughout the shopping journey.

You will welcome clients, listen to needs, offer tailored guidance, and build lasting relationships while maintaining pristine store presentation and accurate CRM data for future contact and after-sales care.

Qualifications

• Knowledge of Luxury business Selling Skills.
• Conversation Capability.
• Store procedures and process CRM techniques and tools.
• Store operation applications (Beanstore, CRM, Sap).

Responsibilities

• Welcome all clients entering the store providing extraordinary service.
• Listen and understand clients’ needs, offering customized advice on the Brand.
• Develop relationships with existing clients and engage new customers.
• Manage the sales process from welcome to packaging to meet KPIs.
• Register clients’ data for CRM actions and client development purposes.
• Perform CRM 1 to 1 activities and assist after-sales service when needed.
• Ensure store areas are clean and products displayed per VM guidelines.

Skills

Luxury selling skills

Fluent Tagalog & English

Negotiation

Proactive selling

Tools

Beanstore

CRM

SAP

Job description

Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities, in order to achieve store sales and profit targets as well as provide excellent service to customers.

Key Responsibilities:

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM 1 to 1 activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance).
• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
• Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…).

Profile

Academic / Professional Qualifications

• Knowledge of Luxury business Selling Skills
• Conversation Capability
• Store procedures and process CRM techniques and tools
• Store operation applications (Beanstore, CRM, Sap etc..)

Key Interactions (Internal & External):

• Clients
• All internal stakeholders (HR, Finance, AFSS, RLC)

Required Competencies/ Traits required for the role

• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Fluent in Tagalog and English. Chinese/Korean/Japanese or any second foreign language is a plus.