Senior Claims Coordinator — Hybrid, Lead Complex Claims

Marsh Risk; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Marsh Risk in Manila, Philippines, seeks a Claims Senior Coordinator for a hybrid role requiring three days in the office weekly. The role links clients, insurers, and internal teams to manage complex claims and drive operational excellence.

The successful candidate will oversee end-to-end claims, mentor junior staff, analyze data, and prepare management reports, while staying current with regulatory changes and industry trends.

Qualifications

• Bachelor's degree in business, Insurance, Risk Management, or related field.
• Proven experience in claims management with progressive responsibility beyond entry-level advisory roles.
• Strong understanding of insurance claims processes, terminology, and regulatory environment.
• Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.

Responsibilities

• Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.
• Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.
• Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.
• Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.
• Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.
• Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.
• Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.
• Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.

Education

Bachelor's degree in business, Insurance, Risk Management, or a related field

Job description

Marsh Risk in Manila, Philippines, seeks a Claims Senior Coordinator for a hybrid role requiring three days in the office weekly. The role links clients, insurers, and internal teams to manage complex claims and drive operational excellence.

The successful candidate will oversee end-to-end claims, mentor junior staff, analyze data, and prepare management reports, while staying current with regulatory changes and industry trends.