Senior Cancellations & Revenue Assurance Lead

RealPage, Inc.; Pasig; On-site; PHP 558,000 - 781,200; Full time

Job summary

RealPage, Inc. is looking for a Team Leader III in Pasig to manage the end-to-end execution of solution cancellations and reactivations. The ideal candidate will ensure compliance with SLAs while driving operational control and improvement.

Responsibilities include overseeing team performance, managing communication channels, leading cross-functional collaboration, and driving continuous improvement initiatives. A bachelor's degree and 2+ years in customer service operations management are preferred.

Qualifications

• 2+ years of experience in customer service operations team management.
• Experience in Property Management, Payments, and Insurance preferred.
• Ability to work night shifts and support after-hours needs.

Responsibilities

• Oversee cancellation and reactivation lifecycle for RealPage products.
• Ensure compliance with SLAs and billing rules.
• Drive continuous improvement initiatives.

Skills

Leadership in customer service operations

Strong communication skills

Analytical and problem-solving

Attention to detail

Time management

Ability to work collaboratively

Education

Bachelor’s degree in a related field

Job description

RealPage, Inc. is looking for a Team Leader III in Pasig to manage the end-to-end execution of solution cancellations and reactivations. The ideal candidate will ensure compliance with SLAs while driving operational control and improvement.

Responsibilities include overseeing team performance, managing communication channels, leading cross-functional collaboration, and driving continuous improvement initiatives. A bachelor's degree and 2+ years in customer service operations management are preferred.